Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting services isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you will be able to visit it at any particular moment with just a few clicks, without needing to leave your web hosting account. The ticketing system comes with a quick-search box, so you can track down the status of virtually any support ticket that you have sent in the past, if required. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to tackle a specific issue even before you submit a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can receive quick assistance at any particular time and if our help desk team suggests that you do something inside your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with us and you’d like to touch base with our technical support engineers, you’ll be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of going through a totally different technical support platform as you’ll have to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will allow you to open a new ticket with no effort and to browse through older tickets using a smart search filter. Plus, you’ll be able to read the relevant knowledgebase articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can accomplish all of the aforementioned activities without logging out of your Control Panel at any time, which goes to say that in case you come across any challenge or have a query, you can touch base with our technicians and resolve the issue in question in less than 60 minutes via one single support platform.